Board of Directors

Ken Yanagisawa is the Executive Managing Director of Ken Hotels & Resorts Holdings Ltd., President & CEO of PHR Ken Micronesia, Inc., General Manager of The Tsubaki Tower, and President of PHR Management Inc. Originally from Nagano, Japan, Yanagisawa has lived in Guam for nearly 20 years and brings over 23 years of extensive experience within the group. He actively contributes to the industry as a Board Director of the Guam Hotel & Restaurant Association. His leadership extends to community involvement, where the companies he manages support organizations such as the Guam Visitors Bureau, Guam Chamber of Commerce, Chinese Chamber of Commerce, Guam Contractors Association, Japan Club of Guam, and the Korean Association of Guam. Yanagisawa holds a Bachelor of Science in Real Estate and an Associate Degree in Science Business Management from the New York University School of Continuing and Professional Studies, where he graduated in 2001 and 2000, respectively.

Sophia Chu Wigsten is the General Manager of Hyatt Regency Guam. Born in Taipei, she grew up on Guam, graduating from the Academy of Our Lady of Guam in 1988. She went on to earn a Bachelor’s in Business Administration from the University of Portland in Oregon in 1992. Her hospitality career began soon after college — what started as a summer sales-assistant job at what was then the Palace Hotel Guam grew into a passion for the hotel industry. In January 1995, she joined Hyatt Regency Guam as Business Development Manager. Over the years she climbed the ranks — in 2010 she was Executive Assistant Manager of Sales and Marketing. In March 2014, she was promoted to General Manager, becoming the first woman and first Guam resident to hold that position at Hyatt Regency Guam. Beyond her hotel role, Sophia Chu Wigsten is active in Guam’s hospitality community. She has served multiple times on the GHRA board and on multiple committees with the Guam Visitors Bureau. She is married to John Wigsten, and they have two daughters, Hallie and Ella.

Marie Guerrero began her food and beverage career in 1989 on the U.S. East Coast before returning to Guam, where she joined Planet Hollywood at the DFS Galleria in 1997. She rose steadily to become Vice President and General Manager, a role she held until 2008. She later served as General Manager for Sam Choy’s, leading its transition into Sea Grill. In 2011, Marie co-founded B&G Pacific LLC, a company specializing in institutional food services and catering, and expanded the business with the opening of Three Squares Restaurant in 2016. She also serves as Managing Director of Everything Guam LLC, maker of the locally inspired Latte Stone and Sling Stone cookie lines. Marie is actively involved in the community, serving on the boards of the Guam Chamber of Commerce and the Guam Hotel & Restaurant Association, co-chairing the Food Safety Task Force, and participating in Soroptimists International of the Marianas. She is also a past president of the Rotary Club of Guam.

Jim Herbert is the General Manager of Triple J Five Star Wholesale Foods, Inc., an Allied-Industry member of the Guam Hotel & Restaurant Association (GHRA). In this role, he oversees one of Guam’s key distribution operations, supplying dry goods, frozen foods, and chilled products — including fresh fruits, vegetables, and eggs — to major retailers such as Kmart, as well as to businesses across the island’s hospitality and food-service sectors. A longtime supporter of GHRA, Herbert has served as a Board Director representing the Allied-Industry Chapter and has held officer positions including Secretary/Treasurer. His leadership within the association strengthens the connection between Guam’s wholesale-distribution sector and its vital hospitality, restaurant, and tourism industries. Through his work with Triple J Five Star and his active involvement in GHRA, Herbert plays an important role in supporting the island’s supply chain, promoting industry standards, and enhancing business-community partnerships that contribute to the overall growth and quality of Guam’s hospitality landscape.

Frank A. Cruz is the Vice President and General Manager of Guam Fast Foods Inc., operator of KFC and Sbarro on Guam. His 40-year hospitality career began in 1983 as a team member at McDonald’s in Hagåtña, where he quickly rose to assistant manager. After joining Guam Fast Foods, he advanced through multiple leadership roles before assuming his current post. Frank has overseen the opening of seven KFC locations and two Sbarro restaurants and has modernized the company’s operations by implementing updated food-safety standards, adding delivery services, and introducing digital ordering through WhatsApp and Facebook Messenger. Under his leadership, KFC has also built a strong catering presence, especially for its signature chicken and red-rice trays. A committed community and industry leader, Frank serves on the boards of the Guam Chamber of Commerce and is a member of the Guam Food Safety Task Force. He also contributes extensively to Guam’s sports community as Vice President and Secretary General of the Guam Basketball Confederation, a FIBA Oceania board member, certified referee instructor, and leader of multiple local sports organizations and youth leagues. He is married to Erika S. Cruz, and has three children: Frankie, Nikolas, and Isabella.

Christine Baleto is the Chief Executive Officer of DOCOMO PACIFIC, making history as the first woman to hold this position. She joined the company’s Senior Leadership Team in 2019 as Chief Financial Officer and Chief Security and Compliance Officer, becoming the first woman to serve in that capacity. A proud descendant of Guam, Christine brings extensive experience across the private, public, and non-profit sectors, along with a deep understanding of the island’s unique challenges and history. She is actively engaged in the community, serving on numerous civic and local boards, including the Guam Education Board and previously as Chairwoman of the Guam Chamber of Commerce. Through her leadership and public service, Christine continues to champion initiatives that strengthen both the company and the wider Guam community.