FRONT OFFICE & RESERVATIONS COMMITTEE
The Front Office & Reservations Committee of the Guam Hotel & Restaurant Association is an organization within the visitor industry whose common mission is to support tourism in Guam by promoting the island as a friendly, enjoyable and customer service oriented holiday destination offering quality service to our visitors. This mission will by achieved by working cohesively to provide accommodations which meet expectations of visitors; offering excellent training to increase employee skills and, ultimately, the service provided to our guests; as well as, by fostering a sense of pride and quality service in employees through superior knowledge of all aspects of front office operations.
The Objectives of the Front Office & Reservations Committee are:
- To facilitate positive relations between hotels and the various tour agents operating in Guam through an open dialogue in our monthly meetings.
- To improve and provide excellent hospitable customer service through training, shared experiences and guest feedback.
- To accurately report hotel occupancy and forecast for following months and to work together as a team to openly communicate room availability.