About GHRA

Committees

FRONT OFFICE & RESERVATIONS COMMITTEE

The Front Office & Reservations Committee of the Guam Hotel & Restaurant Association is an organization within the visitor industry whose common mission is to support tourism in Guam by promoting the island as a friendly, enjoyable and customer service oriented holiday destination offering quality service to our visitors. This mission will by achieved by working cohesively to provide accommodations which meet expectations of visitors; offering excellent training to increase employee skills and, ultimately, the service provided to our guests; as well as, by fostering a sense of pride and quality service in employees through superior knowledge of all aspects of front office operations.
 
The Objectives of the Front Office & Reservations Committee are:

  1. To facilitate positive relations between hotels and the various tour agents operating in Guam through an open dialogue in our monthly meetings.
  2. To improve and provide excellent hospitable customer service through training, shared experiences and guest feedback.
  3. To accurately report hotel occupancy and forecast for following months and to work together as a team to openly communicate room availability.

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